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Lunch and Learn: Streamlining Your Small Business: Setting Up Effective Systems & Processes

August 13, 2026 11:30 AM - 1:30 PM (EDT)

Description

Most small business owners who want to start getting their systems and processes in order will start creating SOPs (or how to guide) of all the things they do each day. This method might feel like a good idea at the time, but it leaves you with all your thoughts on paper and no effective way to delegate it. Join us to learn the proven approach to designing systems and processes that lead to a lean business back office and effective delegation. Crystal Cannata of The Right Hand Admin walks us through how to start designing systems and documenting processes as a small business owner. Outline: ● Introduction: Importance of systems and common pitfalls. ● Understanding Systems & Processes: Definitions and key components. ● Where Many Business Owners Fail: Common mistakes in systematization. ● Mindset & Strategy for Success: Developing a lean, efficient back office. ● Q&A Session: Open floor for participant questions. ● Tech Tools for Systems & Processes: Overview of the best tools for small businesses. ● How to Start: Practical steps for creating effective systems and processes. ● Assignment with Work Time: Interactive exercise and feedback. ● BONUS - Secret Sauce: Proven methods for making systems work for you. ● Final Q&A: Address remaining questions. ● Recap: Summary of key takeaways. ● Resources: Additional materials and templates. Instructor: Crystal Cannata, The Right Hand Admin Register here: https://www.ncsbc.net/reg.aspx?mode=event&event=80460102

Location

CFCC Surf City Campus Alston W. Burke Center at Surf City

Located on NC 210 east of the Surf City Crossing shopping plaza (Harris Teeter).
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Contact Information

Name: Tammy Proctor
Email: director@topsailchamber.org
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